Way we do it!
Your vision, Our Procedures, Equals Payback.
What differentiates Optimisers from other outsourcing service providers is the way we do it! We have a standard and defined process for your outsourced staff to follow, so you will get uniform and standard output from us. We have been accredited with ISO 9001:2015 for a Quality Management System that we implement at Optimisers.
The process how we can work together hand-in-hand is elucidated below:
Remote Access/Cloud Access
Provide us with cloud or remote server access where source documents are scanned and uploaded.
Download
Source documents will be downloaded by our team and saved on a secure cloud-based server.
Processing
Processing will be done by our skilled and professional team
Review
The final work will be reviewed by our team of proficient chartered accountants
Upload
Final working documents will be uploaded back to cloud software or remote terminal as the case maybe.
Feedback
Monthly and Regular feedback meetings are appreciable to help us adjust to your specific needs.
Security Controls
We are an ISO 27001:2013 certified company and have strict security measures in place:
- Ban on electronic devices like mobile phones, smart watches or any digital storage devices in the working area
- 24×7 surveillance by cctv cameras
- Biometrics devices are put in place to prevent unauthorised persons from entering the working area
- Restricted internet and email facilities
- USB and CD drives are disabled
- Personal belongings not allowed in the office area and are to be put up in designated lockers
Training Resources
We have regular training sessions conducted to keep our staff up-to-date with changes in Australian Rules and Regulations. At Optimisers we give utmost importance to training because we strive to give better quality output to our clients each time. We have synchronised our code of conduct to achieve this aim and we have at least two training days each month, wherein we work on improving our quality and processes.
We take feedback from clients seriously and any areas of improvement as suggested by our partners are explored on our training days. Our partners also contribute to these training days by providing us with training material, which we use to provide organisation wide training
